WHY AND HOW TO MAP CUSTOMER JOURNEYS TO GROW YOUR BUSINESS…

At our Friday networking breakfast earlier today Nigel Greenwood from Simply Customer gave us a fascinating insight into looking at your business through your customers’ eyes. Recognised as an expert in customer experience, Nigel explained how he has helped local businesses grow by increasing leads, conversion, cross-sales and customer retention and occasionally helps large corporates too.

Here’s a copy of his presentation